Flintshire Trainee – Customer Service

Customer Service Placement Outline

At Work Work Opportunities

In the workplace you will be offered experience in the following areas:

•  Communicating with colleagues and customers both orally and in writing
• Working in a team
• Gaining an understanding of Health & Safety in the workplace
• Providing an efficient service to the customer
• Using IT in a work setting applying various software packages
• Practical use of office equipment
• How to deal with customers and provide appropriate advice and guidance
• Maintaining record systems both paper and electronic

Skills

If you decide to apply for a Flintshire Traineeship, please highlight your experience / skill in the following areas on the application
form.

• Communication skills
• Team working
• IT experience
• Work experience
• Organisational skills
• 5 GCSE’s Grade C or above (or equivalent) including Welsh or English Language and Maths.
• Maximum Level 3 (A-Level) qualification
• Welsh language skills desirable

At College Learning Outcomes

During your work based learning, you will achieve the following learning outcomes:

• National Vocational Qualification – Level 2/3/in Customer Service
• Key Skills – Work-related skills such as Literacy, Numeracy and Digital Literacy unless exempt.
• Technical Certificates – These are appropriate vocationally related qualifications which are externally assessed (by exams) and in most cases will require attendance at College.
• Employment Rights and Responsibilities – This ensures you have a full understanding of your responsibilities and rights as workers.

This Placement Outline is appropriate for Customer Service Traineeships in the following areas:

• Customer Services