Business Administration Apprentice Level 2

Location: Lewis House, Flint

Salary: Apprentice wage

Hours: 30 hours per week

Reports to: Senior Management Team

Are you looking to launch your career in business administration while making a real difference in your local community?

At Age Connects North East Wales (ACNEW), we are a friendly, independent charity dedicated to helping older people stay independent and live happily in their own homes. We’re looking for an enthusiastic, organized, and caring Business Administration Apprentice to join our supportive team in Flint.

This is more than just an office job—it’s an opportunity to learn, grow, and be the friendly voice that brightens someone’s day.

What You’ll Be Doing (Your Day-to-Day)

As our apprentice, you’ll get hands-on experience in how a busy charity runs. Your main responsibilities will include:

• Being the Face & Voice of ACNEW: Answering phone calls politely, taking messages, and checking the answerphone to make sure our clients get the help they need.

• Keeping Us Organized: Supporting the management team with daily admin, keeping track of office stock (leaflets, stationery, stamps), and helping with stock counts.

• Tech & Data Management: Learning to use our specialized Charity Log database to record incoming referrals and keep client records up to date.

• Intro to Finance: Gaining highly valuable skills by inputting income and expenses into QuickBooks Online (QBO) and helping to create monthly client invoices.

• Client Connection: Helping to coordinate our Toenail Cutting service by speaking with clients, undertaking simple assessments, and booking appointments.

Why You’ll Love Working With Us

• Earn While You Learn: An apprentice wage for 30 hours a week, with dedicated support to help you gain your qualifications.

• Highly Transferable Skills: You’ll get real, hands-on experience with industry-standard software like QuickBooks and database management systems—looks amazing on any CV!

• A Rewarding Mission: You’ll go home every day knowing your work has directly helped an older person in your community live a better, more independent life.

• A Supportive Environment: We are a close-knit, welcoming team that is genuinely invested in your success.

Who We Are Looking For

You don’t need years of office experience—that’s what the apprenticeship is for! We are looking for someone who is:

• A Great Communicator: Polite, friendly, and patient on the phone.

• Organized & Detail-Oriented: Able to keep paperwork tidy and enter data accurately.

• Eager to Learn: Ready to jump in, ask questions, and learn new systems like QuickBooks.

• Compassionate: Someone who genuinely cares about supporting older people.

How to apply

To apply, send your CV along with a covering letter to say why you’d like to work for ACNEW to KCrane@ageconnectsnewales.org.uk