Customer Services and Planning Apprentice

Main Purpose:
As a Customer Service and Planning Apprentice, you will support our production and delivery teams by assisting with customer order management, production planning, and general customer service.  You will help ensure that customer orders are processed efficiently, deliveries are scheduled accurately, and customers receive excellent service. This role provides a fantastic opportunity to
develop skills in order planning, customer relations, and production processes within a furniture manufacturing environment.

Key Responsibilities:
Customer Service:

• Respond to customer enquiries via phone and email, providing timely and accurate
  information.
• Maintain and update customer records, portals, and order status information.
• Assist with onboarding new customers and supporting ongoing customer relationships.
• Communicate proactively with customers regarding order updates, changes, or delays.
• Support the resolution of customer queries and issues, escalating where necessary.

Planning & Production Support:

• Assist in raising and scheduling customer orders in line with production and delivery
  requirements.
• Support the preparation and management of load builds for transport and production
  planning.
   Help maintain accurate production schedules, stock levels, and lead times in internal systems
  (M1 ERP system).
• Import production issue data, packing lists, and date changes into relevant systems.
• Support the coordination of daily transport deliveries and liaise with internal teams to ensure
  orders are fulfilled on time.
• Learn product specifications and support quality and accuracy in order processing.
• Assist in verifying transport invoices and supporting finance processes as required.

Skills & Attributes:

• Enthusiastic, proactive, and eager to learn.
• Good organisational and time management skills.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Able to work collaboratively across teams.
• Comfortable using IT systems (ERP, CRM, MS Office: Outlook, Word, Excel).
• Customer-focused mindset with a willingness to develop problem-solving skills.
• Interest in furniture products and manufacturing processes.

Qualifications & Experience:

• No previous experience required; this is an apprenticeship role.
• Basic literacy and numeracy skills.
• A keen interest in customer service, order planning, and manufacturing processes.

What We Offer:

• On-the-job training and support from experienced team members.
• Opportunity to gain hands-on experience in production planning and customer service.
• Apprenticeship qualification while earning.
• Exposure to a fast-paced and growing furniture manufacturing business.