IT Apprentice – Archwood Group

About Archwood Group

Archwood Group is a leading UK manufacturer and distributor of high-quality timber products, home to two long-established brands — Richard Burbidge and Atkinson & Kirby.
We’re proud holders of the Investors in People Gold Accreditation and recipients of The King’s Award for Enterprise: Sustainability.

With around 100 colleagues based across our Chirk head office and manufacturing site, we’re passionate about people, sustainability, and innovation — and we’re committed to helping our employees grow their careers.

Vacancy Description

We’re looking for a motivated and enthusiastic IT Apprentice to join our friendly IT department.
This is a fantastic opportunity for someone with a genuine interest in technology  who’s just starting out in their career.
You’ll work alongside our IT Manager, gaining practical, hands-on experience while studying towards a recognised IT qualification through Coleg Cambria.

Key Responsibilities:

• Provide first-line IT support to employees across all departments.
• Assist with the setup, maintenance and troubleshooting of PCs, printers, mobile devices and network connections.
• Support users with Microsoft 365 applications and basic system queries.
• Help maintain IT asset records and manage user accounts.
• Assist with software updates, data backups and general system maintenance.
• Participate in small IT projects under the supervision of the IT Manager.

Skills Required:

• Genuine interest in IT and problem solving.
• Good communication and interpersonal skills.
• Basic knowledge of Microsoft Office and Windows systems.
• Ability to follow instructions and work well as part of a team.
• Reliable, organised, and eager to learn.

Personal Qualities:

• Positive attitude and willingness to take initiative.
• Strong attention to detail.
• Enthusiastic, friendly and dependable.
• Interest in continuous learning and self-development.

Qualifications Required:

• GCSEs (or equivalent) in English and Maths at grade 4/C or above.
• A relevant ICT or Computer Studies qualification (desirable but not essential).

Training to be Provided:

• IT apprenticeship qualification delivered by Coleg Cambria (e.g. Level 2 or Level 3 depending on entry level).
• On-the-job training and mentoring from the Archwood IT team.
• Opportunities to shadow experienced colleagues and develop practical skills.

Future Prospects:
On successful completion of the apprenticeship, there may be the opportunity to progress into a permanent IT Support role or continue further study towards higher-level IT qualifications.

What You’ll Get in Return

We offer a comprehensive benefits package designed to support your wellbeing and development:

• Generous pension contributions (above statutory minimum)
• Holiday allowance that increases with service
• Health cash plan and Employee Assistance Programme
• Wellbeing platform access
• Enhanced maternity, paternity and neonatal pay
• Salary sacrifice schemes (tech, bikes, cars, MotorSave)
• Wellbeing and financial education support
• Payroll saving scheme
• Professional learning and development opportunities
• Hybrid and flexible working policies

Where You’ll Be Based
You’ll be based at our head office in Chirk, North Wales, which is also home to our manufacturing and warehousing operations.
It’s a dynamic and supportive environment, with great facilities and a collaborative team spirit.

Why Archwood?

•  Investors in People – Gold Accreditation
• The King’s Award for Sustainability
• Supportive, family-feel culture
• Focus on innovation, wellbeing, and career growth

We’re proud to be an equal opportunity employer with a strong focus on inclusion, sustainability, and employee wellbeing.

How to Apply:
Please send your CV and a short cover statement explaining why you’d like to start your IT career with Archwood Group to: jenna.bellis-parry@archwoodgroup.com

Ready to apply? Submit your CV and cover letter and join us and be part of something better.

Employer: Archwood Group Ltd
Location: Chirk, Wrexham
Salary: National Minimum Wage
Hours: 37.5 per week (Monday to Friday)
Contract: Fixed term – Apprenticeship
Start Date: As soon as possible