Website Archwood Group
Are you ready to begin your career, gain a recognised qualification and develop valuable workplace skills? A fantastic apprenticeship opportunity has arisen within the Richard Burbidge side of Archwood Group.
Why Archwood?
Archwood Group is a family-run, timber-based manufacturing business behind two leading brands, Richard Burbidge and Atkinson & Kirby. With over 150 years of heritage, we’re proud of our innovation, craftsmanship, and strong family culture. We hold Gold accreditation from Investors in People (IIP) and the King’s Award for Sustainability, reflecting our commitment to people, quality, and the planet. If you’re ready to take your first step towards a long-term career with Archwood — join us and be part of something better.
Where You’ll Work
You’ll be based within the Richard Burbidge side of Archwood Group at our Chirk office. Time away from the workplace may be required for college attendance or apprenticeship activity.
Accountabilities of our Customer Service & Business Administration Apprentice
The Role
We’re looking for an enthusiastic and reliable apprentice to join our Customer Service team. This is a blended development role, starting in customer service and business administration with a structured opportunity to progress towards sales in the future.
You’ll work Monday to Friday, 8:30am–5:00pm, with time allowed for college attendance or assessor visits as required. Pay will be at National Minimum Wage rate.
Key Responsibilities
• Learn Richard Burbidge products, systems and business processes through structured training.
• Support customers by telephone and email under the guidance of experienced colleagues.
• Help process customer orders accurately and maintain clear records.
• Assist with queries relating to products, prices, orders and deliveries.
• Develop confidence using Microsoft 365, order-processing systems and CRM tools.
• Attend college sessions and participate in assessor visits as required for the Level 2 Customer Service and Business Administration programme.
• Build the product, customer service and commercial knowledge needed to progress
towards sales.
What We’re Looking For
You don’t need previous experience — we’re looking for the right attitude, enthusiasm and willingness to learn. You should have:
• A strong willingness to learn, develop new skills and ask questions.
• Good communication and interpersonal skills.
• A positive attitude, strong work ethic and professional approach.
• Basic IT skills, including Microsoft Office, email and internet use.
• Good attention to detail, organisation and time management.
• A reliable and punctual approach.
• The ability to work independently and as part of a team.
• GCSEs or equivalent in English and maths are preferred, subject to apprenticeship requirements.
Desirable
• Previous work experience, volunteering or involvement in school projects.
• Any customer-facing experience.
• Familiarity with Microsoft 365 applications.
• An interest in customer service, business and sales.
What You’ll Get in Return
We offer a comprehensive benefits package designed to support your wellbeing and professional development:
• Generous pension contributions (above statutory minimum)
• Death in service benefit
• Holiday allowance increasing with service
• Health cash plan and Employee Assistance Programme
• Salary sacrifice schemes (bikes, technology, cars)
• Wellbeing and financial education support
• Payroll saving scheme
• Enhanced maternity and paternity pay
• Professional learning and development opportunities
How to Apply
To apply, please send your CV, along with a covering letter about why you would be the right candidate for Archwood to HR.Admin@archwoodgroup.com
To apply for this job email your details to HR.Admin@archwoodgroup.com.